FAQ
Frequently Asked Questions
When will my order ship?
Orders placed on www.sundryclothingshop.us are typically processed within 1–3 business days, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information.
How long does delivery take?
Domestic orders within the United States usually arrive within 5–7 business days after shipment. Delivery times may vary depending on your location and carrier conditions.
Do you ship internationally?
Yes, we offer international shipping to select destinations. International delivery times vary based on location and customs processing. Shipping rates and availability will be shown at checkout.
How can I track my order?
Once your order ships, you will receive an email containing tracking details. Please allow up to 24 hours for the tracking information to update.
What is your return policy?
We accept returns on eligible items within 21 days from the date your order is marked as delivered. Items must be unworn, unwashed, unused, and have all original tags attached.
Which items are not eligible for return?
The following items are not eligible for return:
- Final Sale items
- Items discounted 40% or more
- Items showing signs of wear, washing, stains, or odors
- Items returned outside of the 21-day return window
Do you offer exchanges?
At this time, we do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.
When will I receive my refund?
Once your return is received and inspected, approved refunds will be processed within 5–7 business days. Refunds are issued to the original payment method.
What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue so we can assist you.
Can I change or cancel my order?
Orders begin processing shortly after placement, so changes or cancellations cannot be guaranteed. Please contact us as soon as possible, and we will do our best to assist.
How can I contact customer support?
If you have additional questions, please contact us at:
Email: support@sundryclothingshop.us